It is so troublesome to get my defective Q500 4K fixed

I would like to give Yuneec Typhoon Q500 4K 5 stars, but instead I gave Q500 4K 3 stars. Here’s why.

The CGO3 camera is very good and the steady grip is very good. That alone almost makes the entire package worth it. But the Yuneec Typhoon Q500 4K does have some issues. Mine crashed on it’s second flight due to an engine failure. The Yuneec Typhoon Q500 4K just fell from the sky and hit the ground, one of the props clipped the edge of a branch and the Quadcopter fell about 30-40 feet to the grass and shattered. The material the shell was made of was very brittle and thin and cannot take much of an impact.

We chalked Q500 4K up to material defect and went to find out how to get the Q500 4K repaired. The web site said that the only way to contact service was to call by phone. A major inconvenience. Since we were working with a security client in a very remote rural area with poor cell reception, we had to travel over 90 mins RT to an office to call. You would think that a technology based company would have a simple online repair system to enter the information and send a couple of photos. The process is extremely cumbersome. Yuneec was more concerned with their internal processes, instead of making it easy to get an expensive unit repaired. Finally we were able send the Typhoon Q500 4K to the Yuneec for repair. It took a couple of months before we heard from the Yuneec despite repeated emails asking for a status update. Finally, they sent us a quote by email to approve the repairs. We approved the repairs and then were informed that the only way to submit payment was by calling them on the phone and providing CC information. I had to resort to something that I never do and submit the CC information in multiple emails in order to get this processed. They told us they only accept payment by CALLING THEM. So the unit continues to sit at the repair depot until we can get to an office to call. They couldn’t even take an online payment, send a payment invoice (PayPal or Intuit), take e-checks, checks, invoice the company, or arrange for any alternate payment options.

As consultants, we have many clients in remote rural areas and a difficult repair process costs our clients and us money and time we don’t have. It has been a year. Getting parts and batteries takes forever. We will never recommend to a client to Yuneec again. I have flown Parrot Bebops with much less trouble then my Yuneec Typhoon Q500 4K. I would really like to love this drone, but I just can’t.

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